Help improve NHS 111 across North West London

The NHS in North West London are looking for people to join their 111 Patient Advisory Group, to work with them on improving the NHS 111 service, and integrating urgent care so it works better. You do not need experience in or for the NHS, and you will be fully supported by their trained team. …

Patient representative for the Community Audiology service

The North West London Collaboration of Clinical Commissioning Groups are looking for a patient or carer who has experience of the Community Audiology service. There will be 2-3 workshops, were you will help review and support the goals and measurements for the new Audiology service. Read the full role description The workshops will start from mid-July.

Learning Disability Week

Every year, Learning Disability week is about raising awareness, challenging stereotypes and celebrating the lives of people with a learning disability in our society. This year’s Learning Disability Week, which runs from the 18th till the 24th of June, is all about health, tying in with Mencap’s latest campaign, Treat me well, which aims to transform how …

Grenfell Tower Fire Anniversary: Accessing Support Services

If you need support during the anniversary week of the Grenfell Tower fire, you can contact the the Grenfell Wellbeing outreach team on 020 8962 4393 (10am – 8pm), or visit their website. Support is also available at The Curve, provided by Central and North West London NHS Foundation Trust (CNWL). This includes complimentary therapies and a …

CQC releases findings of national inpatient hospital survey

National survey shows some improvements in people’s hospital experiences but highlights concerns around discharge and inequalities for those with mental health conditions The majority of people who stayed as an inpatient in hospital were happy with the care they received, had confidence in the doctors and nurses treating them and had a better overall experience, …

Volunteers Week 2018: Meet Jacky

The 1st – 7th June is National Volunteers Week.

To celebrate the work of our volunteers, and to highlight the benefits of volunteering, we spoke to Jackie, one of our Dignity Champions, and active member of her Patient Participation Group.

What inspired you to become a volunteer?

In 2014 I was asked to represent my Patient Participation Group at a Healthwatch event where I heard about the work of Dignity Champions.  This was something I was particularly interested in at that moment as I had been caring for a friend during the previous four years at the end of which she needed to go into a care home.  I viewed about ten homes in the local area before finding one that was suitable.  I felt therefore that I would like to do something that would make a difference and being a Dignity Champion seemed to provide the ideal opportunity.

What kind of things do you get involved with?

My main involvement is as a Dignity Champion accessing various facilities, also as a PPG member attending overarching meetings of PPG representatives in the local area.

How does volunteering make you feel?

Volunteering gives me great satisfaction as it is an opportunity to give back something to the NHS and other organisations in return for the services I have received over many years.

What kind of people have you met?

I have met all sorts of interesting people who manage to stay cheerful in spite of having many problems.

Interested in volunteering?

Has Jackie’s story inspired you to volunteer with Healthwatch Central West London? If so, find out more.

Photo for illustrative purposes only.

London Ambulance Service Trust

The Patients Forum for the London Ambulance Service has produced a complaints charter for emergency and urgent care. The charter covers: What the London Ambulance Service is committed to What to do if you are dissatisfied with a service The complaints process The service you should expect to receive when you make a complaint How …