Meet the team

Our dedicated team have a wealth of experience working in health and social care.

Olivia Clymer


As CEO, my role is to support the Trustees in setting the strategic direction of the charity, and then delivering it. I am responsible for building external relationships that enable us to make a difference, and I am accountable for our finances and the investment of our resources.

Making people's voices count and shaping services to meet people's needs have always been drivers for my career, whether that be re-engineering rivers with the Environment Agency or building partnerships as a director for Groundwork. Before I joined Healthwatch CWL, I was CEO for an advocacy charity and have worked in system design in local authority adult social care.  Non executive roles in the NHS have helped me develop my understanding of health and care services and the importance of hearing local voices.

I love being outside and in the fresh air - I like speed sailing, but you can mostly find me in the garden or walking the dog.


Carena Rogers

Programme Manager

I keep an eye on all the work that we carry out, ensuring that we are hearing from a wide range of local people about their experiences of health and care services locally. I support the team to develop different ways of engaging with residents to ensure we reach as many people as we can. I also make sure that we report on what people have told us to those with the power to improve services locally.

Alongside working at Healthwatch I am also a Counsellor, and although I am interested in all health and care provision, mental health and wellbeing is my passion. I’m always thinking “there must be a better way to support people to live their best lives!”

I wish that I could report that I have an exciting life outside work but really it is very ordinary. I like being with friends, close family and my cat, oh, and growing things that I can eat!


 Tsveta Todorova

Finance and Office Manager

My work involves helping the team and keeping the organisation running behind the scenes, by overseeing all admin, finance, facilities, IT and HR. However, I do get involved with our project work from time to time. Before I joined Healthwatch CWL, I worked in the charity sector in operations and finance.

My interests include arts in their varied forms and discovering the marvels of the earth!


Odeta Pakalnyte

Primary Care Engagement Officer

I work with patients to improve community health services. My job involves working with GP practices and their Patient Participation Groups, Primary Care Networks, and other service providers, to build good patient engagement that will help improve local health and social care services.

Working in the environment of an ever-changing NHS is a challenge but this is what I like about my job. Having a wonderful Healthwatch CWL team to work with is another reason why I love what I do.


Jill Prawer

Dignity Champions Project Coordinator 

As Dignity Champions Project Coordinator, I am responsible for ‘enter & view’ visits and for managing the Dignity Champions, our team of trained volunteers.

After qualifying as a counsellor, I worked in the voluntary sector for many years before becoming a full-time carer for my son.  I previously worked with Patient Participation Groups in Westminster at Healthwatch CWL.

I'm a big fan of women’s football, and I founded and chair the charity Action FCS, which works on behalf of patients with the ultra-rare disease familial chylomicronaemia syndrome.


Sumita Ahmed

Engagement Lead

I plan, organise, and lead engagement activities across Kensington & Chelsea and Westminster. As Engagement Lead, I build relationships with key stakeholders, from service commissioners to local voluntary organisations. As part of this, I run projects aimed at tackling health inequalities in seldom heard groups, by listening to and amplifying community voices.

Often my role involves influencing policy and governance and I have a special interest in promoting community engagement in our communities.

My hobbies include cooking (I would like to write a cook book one day!) and staying fit and active. I also enjoy designing clothes and homeware on the side when I can find the time.


Alex Weston

Youth Project Worker

I am responsible for youth engagement at Healthwatch CWL. I manage our group Young Healthwatch Westminster, and collaborate with professionals, community groups, and organisations working with young people, to ensure that youth voices are listened to by those in power.

I have a mixed professional background. I studied Psychology and went on to roles in customer service, teaching English as a foreign language, and marketing before arriving at Healthwatch CWL.

I feel at home in nature so I'm outdoors as much as I can be, playing sport or exploring. I also like to read, listen to music, write, and cook.


Nina Flowers

Communications & Marketing Manager

I have spent 15 years helping businesses to grow, working with global charities, and more recently, with creative agencies and start-ups to transform and re-align their brand and business direction.

As well as evolving and raising awareness of our charity brand, I do a fair bit of writing and editing, and I´m currently helping the team with their Communications strategy following a recent website refresh.

When I get a bit of free time, I take to the kitchen laboratory to formulate natural skincare and experiment with Asian and Indian cooking to support an evolving Ayurvedic lifestyle. To burn off all the Asian food, I run, walk and explore the outdoors with our Labrador, Grina.


Shukri Xalane

Research and Project Officer

As part of the Communications team, I look after our social media channels. I also coordinate our Health and Digital Engagement research project. This involves listening to the local community and working with third sector organisations and both Councils to ensure that local people's views and experiences are heard by decision makers. 

I am passionate about reducing health inequalities by amplifying the voices of local communities to ensure that local health services are working well for everyone. 

I like going for walks by the river, crocheting and learning how to programme. 


Conor Carleton

Research and Project Officer

As part of the Communications team, I develop content for our website, newsletters, and social media about our work and what we're up to. Alongside this, I write reports based on our research and engagement findings and help develop recommendations to share with decision makers. I like to get involved with our public events and projects, too.

Our work can often involve a lot of confusing acronyms. I'm particularly passionate about making conversations around health and social care services accessible and easy to understand.

Outside work you can find me scratching at my violin, off on a cycle, or being disappointed by Queens Park Rangers.


Laura May

Voice Exchange

The Voice Exchange is a project that listens to people’s experiences of inpatient and outpatient mental health services. My role is to coordinate all of the meetings and learning from the project.

I have over a decade of experience leading lived experience projects around health and social care issues. I have a particular passion for mental health engagement projects. In my day job, I run a marketing consultancy which works with charities across the UK.

I spend my spare time reading, writing, and trying to resist adopting more pets!