Speaking to people with direct experiences

Last year, we began chatting with Central and North West London NHS Foundation Trust (CNWL) about the future of mental health services in Westminster and Kensington & Chelsea. As champions of lived experience, we know just how important it is to listen to people, so we were thrilled to launch the Voice Exchange in January 2021.

The Voice Exchange is a project that listens to people’s experiences of inpatient and outpatient mental health services. We do this in several ways – we have a Citizen’s Group, which meets once a month, made up of people with direct experience. We also have a Deliberation Group running alongside this that brings together individuals who have extensive experience of representing service users.

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What's next?

The project is running until September 2021 and at the end of the project, the Voice Exchange members will present the findings to CNWL, who have committed to listening to these ideas about how future inpatient services could look.


Get in touch

If you have any questions or would like to discuss the Voice Exchange, you can contact Laura May on 07568 398908 or email Laura at Laura.May@healthwatchcentralwestlondon.org