Our Annual Report

Thank you to everyone who spoke to us about their experiences of health and social care services in Hammersmith & Fulham, Kensington & Chelsea, and Westminster this year.

Our sixth annual report sets out what people think of current care and how we have helped services hear what works, what doesn’t and what local people want from care in the future.

As well as speaking to people who contact us to share their stories, we’ve also visited 6 local services to find out if they’re meeting people’s needs as part of our Enter & View visits, supported by 6 new Dignity Champions. The report published today outlines this work and what we have done to tell those in charge of local services about the improvements people would like to see.

Read our 2018/2019 Annual Report

Thanks to our volunteers

As ever, everything we do has been supported by our fantastic volunteers. Our volunteers are going out into communities to listen to people’s views and travelling far and wide to make sure that everybody has a chance to make their voice heard.

Tell us what you think

Christine Vigars, Chair of Healthwatch Central West London

“The purpose of Healthwatch is to listen to local people and make sure that their views and experiences are used to improve health and social care services.

Throughout this year, Healthwatch Central West London has gathered the views and experiences of health and social care from many different people across the three boroughs. I am proud that we have often been able to act on these to help to improve local services.”

If you have an experience you’d like to share – no matter how big or small – we want to hear about it.

Get in touch