In the Summer of 2017, the CQC and our Dignity Champion volunteers visited St Mary’s Urgent Care Centre due to concerns raised by patients and visitors. The concerns ranged from issues with waiting room and reception facilities, health and safety and signage information to service availability and caregiving standards.
The service provider, Vocare, has now responded to the issues we put to them and have thanked us for our feedback. The whole report and the newly issued provider comments are available to view here.
Healthwatch Central West London would like to thank St Mary’s Urgent Care Centre, patients and staff members for their contribution to the Enter and View programme.