The Local Government Ombudsman scheme looks at complaints about councils and all types of care services for adults in England.

They investigate complaints in a far and independent way, and the service is free. In most cases, they only consider a complaint after the council or care provider has had a fair opportunity to deal with the situation.

Post: Local Government Ombudsman
PO Box 4771
Coventry, CV4 0EH
Please include a daytime phone number so they can contact you to discuss their complaint.