Young Families and Urgent Care

  • Are you a parent or carer of a child under the age of 7?
  • Do you live, work, or study in Kensington & Chelsea?
  • Would you like to help shape health and care services in the area?

We are looking for parents and carers with young children (under 7) in Kensington & Chelsea, to tell us about their experiences of their GP and if they have had to use services such as A&E or Urgent Care Centres for their child.

Only have a few minutes to spare? Tell us your experiences of using A&E, Urgent Care and GP services.

For more information, please get in touch with Naomi at naomi.line@healthwatchcentralwestlondon.org or 07523 541 958 (phone, text, whatsapp)

Do you or your organisation work with young families in Kensington & Chelsea?

If yes, we would love to hear from you. Please get in touch with us.

Why are we focusing on young families and urgent care?

In Kensington & Chelsea we will be focusing on the use of urgent care centres and A&E by parents and carers of children under 7, and if they can access GPs when they need to.

Last year, our work around the NHS walk-in service at Half Penny Steps Health Centre and our Enter & View at the St Charles Urgent Care Centre, showed that parents and carers with young families were accessing these services more than other people.

Therefore, over the coming year we will be speaking to people with young families to better understand why people are using these services, and what their experiences of using them are.

What is an Urgent Care Centre?

Urgent care centres are an alternative to A&E, treating both children and adults. Urgent care centres provide treatment for minor injuries and illnesses that are urgent but not life threatening for example:

  • Sprains and strains
  • Minor broken bones, such as toes, ankles, wrists, fingers or collarbone
  • Minor burns to small areas
  • Minor cuts, including those that need stitches
  • Common infections such as chest ear or throat

More information on Urgent Care Centre.