Looking after your mental wellbeing

Keeping ourselves mentally and emotionally well is as important as looking after our physical wellbeing. We know from speaking to local people that many have felt that their mental wellbeing has been affected by worries about COVID-19 and the restrictions that have been introduced by Government to help keep us safe. 

There are many resources online that can help support our mental and emotional wellbeing. This simple guide outlines some national and local information and services that are available. 


Who should I call in a crisis? 

You can contact the Single Point of Access if you feel you are in a mental health crisis.  

If you have a mental health emergency, call 999.   

Samaritans run a free 24-hour helpline on 116 123 for anyone in distress. 

Maytree offers email and telephone support for people who are feeling suicidal between 8am and 8pm on 020 7263 7070; maytree@maytree.org.uk 

NHS 111 can be helpful for a non-urgent query. 

Mind have guidance on how to plan in advance for a crisis. 


Where can I access support if I work in the NHS or in social care? 

If you are an NHS or social care worker there is support for your mental wellbeing. 

The meditation and mindfulness app Headspace is offering free use for NHS staff.

Frontline 19 mindfulness app has been set up to offer free and confidential counselling support to all NHS and frontline workers impacted by working on the COVID-19 outbreak.  

Keeping Well Service frontline offers free and confidential wellbeing and psychological support to all NHS staff, volunteers and those providing care to others in the community, including in residential homes, in North West London.   


Someone close to me has died; where can I get support? 

If you live in Westminster, CCIWBS offer bereavement counselling. You can contact them on 020 7284 0090. 

If you live in Kensington and Chelsea, Cruse Bereavement Care offer bereavement counselling. You can contact them on 020 8963455. 


How do I look after my mental and emotional wellbeing 

Government guidance on managing your mental health during COVID-19 includes lots of information on looking after your mental and emotional wellbeing. 

Establishing good sleeping patterns can be helpful.   

Looking after your physical health is important and can boost feelings of wellbeing.  

Talking to others when you are feeling upset or anxious can be beneficial. You can self-refer for free and confidential therapy for anxiety and depression, access a crisis line for urgent help and find useful FAQs and resources 

There is more information on Talking Therapies on here. 

Central and North West London NHS Trust also have a great “stay well at home isolation pack" with similar guidance. 


What should I do if I feel scared and anxious? 


I have an existing mental health condition; how can I find support? 

Many people have been living with specific mental health conditions for a long time, which might have been made more difficult by the COVID-19 outbreak. Here are some resources that might be helpful: 

Anxiety and OCD:
Anxiety UK can be reached on 03444 775 774 (9.30am- 10pm) and No Panic are on 0844 967 4848 (10am-10pm, charges apply). 

Alcoholics Anonymous runs a 24-hour helpline on 0800 917 7650Narcotics Anonymous runs from 10am- midnight on 0300 999 1212, and the National Gambling Helpline runs from 8am-midnight on 0808 8020 133. 

Bipolar UK offer a number of online-based peer support services. 

The Alzheimer’s Society Dementia Support Line number is 0333 150 3456 and their Dementia Talking Point forum is a useful resource for internet users. 

Depression and social isolation:
CALM has a phone line for men aged 18-35 on 0800 58 58 58 (5pm-midnight). Older people who are at risk of loneliness and isolation can call Age UK’s Befriending Service for support.  

Eating disorders:
Beat have a phone line for adults and for (0808 801 0677) and for under-18s (0808 801 0711). 

There is a more comprehensive list available on the NHS helplines page.


Support for young people


Visit our dedicated young people's support page for specific guidance and information for young people in North West London.

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