Voice Exchange

Enabling the community to shape local mental health services

What are we doing?

The Voice Exchange is a project we are running with Central and North West London NHS Foundation Trust (CNWL). We run monthly meetings with local people in Westminster and Kensington & Chelsea, to explore how mental health services in the bi-borough could look in the future. In these meetings, we record people's experiences, thoughts, suggestions, and ideas.

As part of the project, we also visit mental health services in the area and meet with local people and organisations to listen to the local communities.

All of the public feedback and suggestions we capture will be presented to CNWL in October 2021.

The Voice Exchange is an advisory group, so we do not have any decision-making powers. We do, however, believe that sharing the real experiences of real people will help CNWL plan their services in the future.


The Voice Exchange is a unique approach to lived experience engagement – instead of just looking at what’s working and what could be improved, we are asking members to imagine what future inpatient services could look like in a broader sense. It wouldn’t be possible without the commitment of the members, who have embraced the project via online meetings so far, and have already shared so many great ideas.


Laura May, Voice Exchange Coordinator

What's next?

The Voice Exchange is running until September 2021. Through the monthly meetings of our Citizens' Group and our Deliberation Group, we are gathering a range of views and experiences. We will take what we have learnt about people's experiences of inpatient and outpatient mental health services, and feedback in detail our discussions and a set of recommendations to CNWL.

As champions of lived experience, we know how important it is that the voices of patients and residents is heard by those with the power to make changes to service provision. Our Voice Exchange project is designed to gather views, experience, and insight, and influence positive change to local mental health services.