Social Isolation of Older People

As a result of increasing awareness around the impact of social isolation and
loneliness on people's health and wellbeing, Healthwatch Central West London decided to focus our Kensington & Chelsea project for 2017, on the social isolation of older people.


Isolation and loneliness was identified as a priority for social care, public health and the North West London collaboration of Clinical Commissioning Groups (CCGs).

In particular, older people were identified as one of the groups most at risk
due to the various social, environmental and health barriers that they may face.

What did we do?

In March 2017, we held an event called Meeting the Needs of Socially Isolated Older People, where we invited organisations working with older people, or who are trying to address social isolation and loneliness.

We also designed a survey and spoke with older adults at the integrated care centre, to better understand the services available to them and who might be most at risk.

Using this information, we put together our report: Meeting the Needs of Socially Isolated Older People in Kensington & Chelsea.

This highlighted the strength of the services available in Kensington & Chelsea, but also set out recommendations that could improve what was offered to people, and how services were run.

For our full findings and recommendations, please read our report.