Welcome to the Voice Exchange!

Hello, I’m Laura and I am very excited to be writing this blog to tell you all about our latest project, the Voice Exchange. 

Last year, we began chatting with Central and North West London NHS Foundation Trust (CNWL) about the future of mental health services in Westminster and Kensington & Chelsea. As champions of lived experience, we know just how important it is to listen to people, so we were thrilled to launch the Voice Exchange in January 2021

So, what is it? Well, the Voice Exchange is a project that listens to people’s experiences of inpatient and outpatient mental health services. We do this in several ways – we have a Citizen’s Group, which meets once a month, made up of people with direct experience. We also have a Deliberation Group running alongside this, bringing together individuals who have extensive experience of representing service users.  

We have now hosted our first virtual drop-in sessions as well. These are open for anyone to come along and share their experiencesEach session lasts an hour and our next one will be at 12pm on Saturday 10 April. You can find the information and zoom link at https://healthwatchcwl.co.uk/get-involved/voice-exchange/ 

The project is running until September 2021 and we hope in the coming months to gather a wide range of views and experience. As we begin discussing what’s working and what could be improved, I will share updates here on this blog.  

I would love to know your thoughts too – just come along to a drop-in session or email me using the details below. 

Thank you to everyone who has been involved so far in the Voice Exchange – here’s to shaping the future! 

Until next month, stay safe and well, 

Laura May 

Voice Exchange, Healthwatch Central West London 


07568 398908