It Starts With You

Over 500 people spoke to us about their experiences of health and social care services in Central West London this year.

Published today, our fourth annual report sets out how together we’re helping to put your views at the heart of local care.

Our close connections to people in Hammersmith & Fulham, Kensington & Chelsea, and Westminster, have enabled us to find out what you think of current services, and how you would like them to change in the future.

As well as speaking to people who contact us to share their stories, we’ve also visited 9 local services with our Dignity Champions, to find out if they’re meeting people’s needs.

The reports we write following these visits are shared with those in charge of local services, to make them aware of any improvements people would like to see.

Find out more about our impact

Download the report: Healthwatch Central West London Annual Report 1617
Plaintext version: Healthwatch Central West London Annual Report 1617 Plaintext

Live in Westminster?

Are you, or someone you care for living with a health condition that is likely to last longer than 6 months in Westminster? Take our survey to have your say on the support you receive: 

Thanks to our volunteers

As ever, everything we do has been supported by our fantastic volunteers. They have been going out into communities to listen to people’s views, and travelling far and wide to make sure that everybody has a chance to make their voice heard.

Highlights from the year

Our annual report sets out how we’ve worked together to use people’s views to inform improvements to services. For example:

  • Over 346 people have spoken to us about the new plans for the NHS (Sustainability and Transformation Plans).
  • We brought together 20 organisations working with older people in Kensington & Chelsea, to discuss social isolation and loneliness. Together we discussed what services currently exit and where the gaps may be.
  • We have continued to support Patient Participation Groups, by running workshops to increase membership and representation, and producing resources to help publicise PPGs.

‘We exist to make health and social care services work for the people who use them. Everything we report, raise with local providers, the commissioners and regulators of provision, is informed by connections to local people.’
– Olivia Clymer, Chief Executive Officer

How your voices are helping make a difference

This year we’ve seen the incredible power people’s voices can have in helping make sure health and social care services meet our community’s needs. If you have an experience you’d like to share – no matter how big or small – we want to hear about it.


Have Your Say today!