Have your say about contacting your GP practice online


Healthwatch Hillingdon have launched a survey to find out how local people in North West London have found contacting their GP practice online.

Online GP consultations have become more common since the COVID-19 pandemic, when many GP practices were physically closed to patients. Some online systems have now been expanded, with patients able to see their GP online for anything from a routine consultation to non-urgent medical advice, or support with a long-term condition.

An online consultation is now one of the ways you can contact your GP surgery when you need support.

To help improve this service in North West London, Healthwatch Hillingdon are inviting local people from the boroughs of Westminster, Kensington & Chelsea, Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, and Hounslow to complete their survey. The survey, which will take around 10 minutes to complete, asks about your experiences contacting your GP practice online.

Do you have an experience of accessing your GP practice online you’d like to share? To complete the survey, click here.

Digital healthcare

Since the COVID-19 pandemic began last year, many people have been telling us about their experiences accessing healthcare online, via their computer or smartphone. This is sometimes called digital healthcare.

To find out how well these services are working for local people, we launched a programme of engagement with local community groups earlier this year. This programme asked people from across our communities in Westminster and Kensington & Chelsea how they have found using digital healthcare services.

Through this we have heard from many local people about their experiences. This month, we will be publishing a report of our findings, which includes a series of comprehensive recommendations, to help service providers improve their digital healthcare services.

To stay up to date with the progress of this project, and to read the report when it is published, follow us on Twitter or Facebook, or sign up to our mailing list.