Are online GP services working for you?

Tell us what you think by completing this survey

The NHS North West London Clinical Commissioning Group (CCG) is working with eight local Healthwatches from across North West London to hear from local people about their thoughts on online GP services.

We want to hear what works and what’s challenging so that online services work better for local patients.

This survey is hosted on the Healthwatch Hillingdon website and is open to residents who are registered at a GP surgery in the eight boroughs of North West London, which includes Kensington & Chelsea and Westminster.

The survey will stay open for nine weeks and the closing date is Wednesday 5 January 2022.


What is online consultation?

Online GP consultations have become more common since the COVID-19 pandemic, when many GP practices were physically closed to patients. Some online systems have now been expanded, with patients able to see their GP online for anything from a routine consultation to non-urgent medical advice, or support with a long-term condition.

An online consultation is now one of the ways you can contact your GP surgery when you need support.

What have we been doing on digital healthcare?

Since the COVID-19 pandemic began last year, many people have been telling us about their experiences accessing healthcare online, via their computer or smartphone. This is sometimes called digital healthcare.

To find out how well these services are working for local people, we launched a programme of engagement with local community groups earlier this year. This programme asked people from across our communities in Westminster and Kensington & Chelsea how they have found using digital healthcare services.

Through this we have heard from many local people about their experiences. This month, we will be publishing a report of our findings, which includes a series of comprehensive recommendations, to help service providers improve their digital healthcare services.

To stay up to date with the progress of this project, and to read the report when it is published, follow us on Twitter or Facebook, or sign up to our mailing list.