bannernextchapter1

Celebrating over 9 years of Healthwatch CWL

As of 1st July, we will no longer deliver the Healthwatch Central West London (HWCWL) contract. We would like to thank all of our staff, volunteers, and local partners who have made our work possible and would like to celebrate what we've achieved together.

Below we've highlighted what we feel celebrates our work and the first chapter of our story together, and in essence, what will provide the foundation for the next chapter.

From July 2022...

HWCWL will continue under our new name Listen To Act to provide high-quality engagement such as The Voice Exchange, Patient Group development, and work with young people, which will happen in the local area, Enfield, and across London. We also plan to develop our grassroots model of engagement to bring organisations and people closer together.

If you want to find out more or feel you would like to get involved, please get in touch on 020 8968 9004 or email info@healthwatchcentralwestlondon.org

Celebrating what we've achieved together. 2012 – 2022

What we have achieved and will continue
to build on as we evolve into our exciting new chapter.

Handshake-Pink

Strengthening our model of engagement

Originally inspired by work carried out with BME Health Forum in 2020, we launched our Small Grants Programme that enabled us to collaborate with local grassroots leaders to build trust and grow our connections so that we can champion their concerns and make health and care more equal in the way services are designed and delivered. The success of this programme has laid the foundation for our future strategy.

 

Volunteering-Pink

Giving power to young people

We are so proud of the energy and enthusiasm of Young Healthwatch volunteers in Westminster who have successfully highlighted to commissioners the lack of mental health services for young people. Alex, our Youth Engagement Manager says:

"When I look back, it is those times when I haven't been 'on' that I treasure. By this I mean, being able to give young people the tools, the support and the platform to express themselves on what matters and what needs to change directly to the people who hold the keys."

 

Social Care-Pink

Developing GP Patient Groups

GP practice Patient Groups have played a significant role in our knowledge hub. Thank you to the team and the patients who joined a local patient group to raise issues and ensure standards in GP practices across both boroughs. This is a crucial role that is becoming even more important as the NHS is reorganised and will continue to be one of our top priorities.

 

Coronavirus-Pink

Reporting on COVID-19

Our reports on patient experience of
COVID-19 were ground breaking in providing early insights into the pandemic.
We heard from a wide range of ethnic minority groups, older people, people living with disabilities or long-term health conditions, children and young people (CYP), and families with young children. We will continue to understand how the pandemic has impacted different communities and services.

 

Ear-Listening-Pink

Shining a light on mental health provision

Our work with CNWL on the Voice Exchange has demonstrated the importance of listening to people with lived experience of mental health services and the potential for improvement once Hospital Trusts take on board the views of those who use their services. We're looking forward to seeing the impact of this work as the initiative continues.

 

Homeless2-Pink

A quick responding grassroots network

On the day of the Grenfell tragedy, the initial response from the local authority was slow, however, our network of local volunteers and staff were quick to respond, capturing the experiences and needs of local residents. We fed this back to local councillors to inform their response. This work continues to highlight the mental health needs of North Kensington, which have been compounded by the pandemic.

 

Influencial Reporting

Diverse and established relationships have helped us to understand and anticipate the knock-on effects
of COVID-19, digital health, and health inequalities.

Our reports have made a difference. From our Dignity Champion reports on care homes that resulted in clear
improvements in the day-to-day care, to our recent reports on digital inclusion that resulted in a commitment by the NHS
to improve accessibility for all patients.

Report categories
Report location drop down
Search

Small Grants Programme

2021-2022: Returning for a second year, find out how our small grant partners have worked with us to improve health and social care services for their communities of interest.

Download report

Annual Report 2021-22. Championing what matters to you.

Look back over our work this year, and learn about how we've been working to improve local health and social care services. Read about our work on digital health and dental care in care homes, and meet one of our amazing volunteers, Victoria.

Download report

Website Audit for Young People: Central London CCG

June 2022: Young volunteers tell us what they think of GP websites in Central London Clinical Commissioning Group (CCG).

Download report

Website Audit for Young People: West London CCG

June 2022: Young volunteers tell us what they think of GP websites in West London Clinical Commissioning Group (CCG).

Download report

Dental Health and Care in Care Homes

June 2022: Care home residents and staff tell us what they think and we recommend improvements.

Download report

The Voice Exchange Report 2022

May 2022: This report shines a light on possibilities for future mental health provision in Kensington & Chelsea and Westminster.

Download report

Accessing Healthcare Digitally: insights from communities in Westminster and Kensington & Chelsea

December 2021: we spoke to groups from across communities in Westminster and Kensington & Chelsea about how well digital healthcare tools work for them.

Download report

Audit of GP Websites: West London CCG

April 2021: we audit GP practice websites in West London CCG and develop recommendations for improvement.

Download report

Audit of GP Websites: Central London CCG

April 2021: we audit GP practice websites in Central London CCG and develop recommendations for improvement.

Download report

Stay Connected

If you want to find out more or feel you would like to get involved, please get in touch.

We'd love to hear from you.

Phone us: 020 8968 9004
Email us: info@healthwatchcentralwestlondon.org