The Patients Association

The Patients Association provides patients and the public with confidential information and advice relating to their experiences of healthcare.

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POhWER

POhWER is the free and confidential Independent Health Complaints Advocacy Service for the three boroughs. This service helps and supports people making, or thinking about making, a complaint about their…

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Local Government Ombudsman

The Local Government Ombudsman scheme looks at complaints about councils and all types of care services for adults in England. They investigate complaints in a far and independent way, and…

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Parliamentary Health Service Ombudsman

The Parliamentary Health Service Ombudsman was set up to provide an independent complaint handling service for complaints that have not been resolved by the NHS in England. They consider complaints…

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CQC

The Care Quality Commission (CQC), is the independent regulator of health and adult social care services in England. The CQC does not investigate complaints, but you can still share your…

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Samaritans

Samaritans are a 24-hour confidential listening service. They offer a ‘safe place to talk’ where they listen to your concerns, worries and troubles.

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