London Ambulance Service Trust
6th June 2018
The Patients Forum for the London Ambulance Service has produced a complaints charter for emergency and urgent care.
The charter covers:
- What the London Ambulance Service is committed to
- What to do if you are dissatisfied with a service
- The complaints process
- The service you should expect to receive when you make a complaint
- How complaints can improve services
- Details of organisations that can support you to make complaints