London Ambulance Service Trust

The Patients Forum for the London Ambulance Service has produced a complaints charter for emergency and urgent care.

The charter covers:

  • What the London Ambulance Service is committed to
  • What to do if you are dissatisfied with a service
  • The complaints process
  • The service you should expect to receive when you make a complaint
  • How complaints can improve services
  • Details of organisations that can support you to make complaints

Read more: Complaints Charter for Emergency and Urgent Care