The Care Quality Commission has rated Moorfields Eye Hospital NHS Foundation Trust Good overall.
The trust was rated Outstanding for being effective, and Good for being safe, caring, responsive and well-led, following inspections in November and December 2018.
Moorfields is the largest provider of eye care in the United Kingdom and operates from 31 sites. All the services included in this inspection were rated either Good or Outstanding.
Inspectors found some areas of outstanding care – services monitored the effectiveness or care and treatment and used the findings to improve them. Patient outcomes in many specialities were better than the national targets. There was good multidisciplinary working across all services CQC inspected.
Managers appraised staff’s work performance to provide support and monitor the effectiveness of the service. Staff understood how and when to assess if patients had the capacity to make decisions about their treatment.
CQC’s overall caring rating remained the same at Good and services at Moorfields’ City Road were rated Outstanding for caring. Feedback from patients confirmed that staff were caring and treated them with kindness. They said that staff went out of their way to make their visits as comfortable and smooth-running as possible.
Responses from the trust’s family and friends test were consistently good and many included comments about individual staff providing exceptional care.
Patients said they were involved in decisions about their care and treatment and staff took time to answer their questions.
Services took account of patients’ individual and diverse needs such as disability, gender, religion and belief. Accessibility information for patients living with learning disabilities and dementia was available, an improvement from the previous inspection.
Actions the trust should take to improve include in surgery at Moorfields, City Road, London:
• Identifying specific, localised risks to the service and recording these on the risk register.
• Continue to reduce vacancies for non-registered staff.
In outpatients at City Road, the trust should:
• Improve staff awareness of learning from incidents and complaints.
• Continue to work to improve records and the environment.
In outpatients at Moorfields, St George’s in West London, the trust should:
• Improve the cramped waiting area.
• Improve the ‘did not attend’ rate.
You can read the report in full when it is published on CQC’s website by clicking on this link