Beatrice Place Enter & View Report – CNWL Response Issued

The staff, residents and carers of 3 Beatrice Place have welcomed the feedback from Healthwatch
following their Enter and View visit in November 2018.

Healthwatch Central West London made a set of recommendations, which are now being progressed as per the below:

Category Recommendation Progress

(2 recommendations)

1) Improve daylight by keeping blinds open  



The unit has been undergoing a rolling programme of redecoration, phase one of which has been completed i.e. dining room, doors, and conservatory. This has involved painting the walls and providing soft furnishings and paintings in dementia friendly colours. As a result the unit appears much brighter. In addition blinds have been replaced and kept open to maximise daylight. Phase two of the programme includes refurbishment of the lift, redecoration of further bedrooms and corridor

2) Ensure that the cleaning trolley is not left unattended This has been addressed by the cleaning provider, OCS and raised with Beatrice Place staff to ensure compliance

(3 recommendations)


1) Production of dementia friendly information leaflet


Revised leaflet is in draft form and is due to be brought to the next carers’ group for consultation

2) Consistency of communication This has been raised in team meetings in the learning lessons section that is noted in the body of the report
3) Technical solution to enable care plans to be provided on the go


System One was introduced in February 2019. This system has streamlined care planning and helped to integrate the planning of physical and mental health care. The Trust does not currently have a mobile technical facility for updating patient records, however there are fixed PCs available on each floor for staff to use for completion of contemporaneous records

(1 recommendation)



1) To discuss with food provider to arrange more ethnically diverse menu options



A series of meetings have been held with the catering provider, OCS, to looks at the quality of the food provided, the nutritional and cultural needs of the patient group. Changes have been made to the menu and special meals are available on request. The visiting Dietician is continuing to liaise with the provider to monitor the nutritional quality of the food.


(3 recommendations)

1) To hire transport for residents’ outings  

There are regular local outings as part of the activity programme. Specialist transport can be arranged as required for attendance at special events. For example this was arranged for attendance at a concert.

2) To consider using volunteers to keep residents company There are volunteers who offer their time to help with the activity groups. The team are also working with the CNWL volunteer coordinator to recruit more volunteers
3) To set up a carers’ support group A regular carers’ group is in place. In addition the Matron is reviewing the format in consultation with the current group of carers’ and families