Healthwatch CWL publishes report on Charing Cross Hospital

Public says ‘involve us in Charing Cross Hospital’s future’

Today we have published our report exploring opinion in the midst of public uncertainty: Experiences of Today, Questions for Tomorrow.

We found that:

  • 70% of respondents from Hammersmith and Fulham want opportunities to be involved.
  • 83% of all respondents were ‘very satisfied’ or ‘extremely satisfied’ with treatment on the day

We have outlined outlined a clear list of recommendations for NHS decision-makers to follow.

Read the Report

Concerns about the future of Charing Cross Hospital have been raised repeatedly to Healthwatch CWL by residents.

To address this, we raised a series of questions to decision-makers in the local NHS: North West London Collaboration of Clinical Commissioning Groups, Hammersmith and Fulham Clinical Commissioning Group and Imperial College Healthcare NHS Trust.

We also spoke to 218 outpatients at Charing Cross Hospital, and conducted a survey.

Residents said very strongly they value the hospital, they are extremely satisfied with their experiences at the hospital, they value the hospital’s services and appreciate its role in the community.

We heard from patients that they want to play a big part in shaping any changes to the way the hospital’s services are delivered in the future.

From the 218 people surveyed, 50% said they would like opportunities to be involved; 29% said maybe and 21% said no.

People who live in Hammersmith & Fulham, the same borough as the hospital, want more involvement, with 70% saying they would like opportunities to be involved, 19% maybe, and 11% replying no.

We recommend a clear and robust communications and engagement strategy, and clarity about how decisions about the future of Charing Cross Hospital will be made, and who will make them.

The report was presented as a draft at the Hammersmith & Fulham Council’s Health, Adult Social Care and Social Inclusion Policy and Accountability Committee, which welcomed it and suggested it should be presented to the board meetings of Imperial College NHS Healthcare Trust Board and Hammersmith and Fulham CCG and at the Joint Health and Social Care Scrutiny Committee.

Both Hammersmith and Fulham CCG and Imperial College Healthcare Trust welcomed the report, which is going to be discussed at their next Board meetings; 27th and 28th March respectively.

Christine Vigars, Chair of Healthwatch Central West London said:

“Healthwatch Central West London has compiled this report to support patients and people who use Charing Cross to get their voices heard. We are working to ensure that their views are listened to and acted on by those with the power to make decisions about future health provision locally.”

Councillor Ben Coleman, Hammersmith & Fulham’s Cabinet Member for Health and Adult Social Care, said:

“Healthwatch is to be commended on this thorough report. It confirms that residents value Charing Cross Hospital and its A&E, feel marginalised by health bosses and are suspicious about talk of replacing Charing Cross with a ‘local hospital’.

“The hospital is still under threat. I hope residents will come to a town hall meeting which the council is holding on 28 February at 7.30pm to hear the latest on the planned cuts.”

“I also hope health chiefs will learn from Healthwatch’s report and finally begin to act democratically by listening to residents.”

Read Councillor Ben Coleman’s full response.

A spokesman for Imperial College Healthcare NHS Trust said:

“The Trust accepts that there is a lack of clarity currently as in 2016 we – and our local clinical commissioning groups – paused development and engagement on the ‘local hospital’ model that forms part of the Shaping a healthier future service plans for north west London. This was because increasing demand for acute hospital services has highlighted the need to focus first on the development of new models of care to help people stay healthy and avoid unnecessary and lengthy inpatient admissions.”

Read the trust’s full statement.

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