Free NHS App Launches in West London

Need to book a GP appointment? Want to find your nearest pharmacy or advice on how to manage a cold or flu.  You can now access all your NHS appointments, services and advice in one free app. The NHS has launched Health Help Now across West London, a new digital app to help residents and …

Grenfell NHS over the Holidays

If you do need to contact NHS services over the holidays, here’s what to do: If you’ve been affected by Grenfell and want to talk to someone about how you are feeling, the Grenfell NHS Outreach team is open every day, including Christmas and New Year, from 9am to 8pm, and at night from 10pm …

Palliative Care Review Launches

Residents and organisations in Hammersmith & Fulham, Kensington & Chelsea and Westminster are being asked for their views on how well palliative care services are working across the three boroughs.

NHS commissioners are launching an independent review of local palliative care services, which care for people with advanced progressive illnesses. These services include home support, day centre facilities and care provided at inpatient hospice units.

Penny Hansford, former Director of Nursing at St Christopher’s Hospice who has been appointed as the Independent Chair of the review, has said:

“Today I am launching a call for evidence so that I can hear from local people. I would particularly like to hear from people who have an experience of the current services about how well they are working. I will also be writing to local organisations calling for evidence about the barriers they face and any gaps in services.

I am passionate about palliative care being delivered in a way that empowers both patients and families, ensuring services deliver the right care, in the right place, at the right time.

Once we have heard from local people, I will consider what can be done to improve these services to make them as effective and efficient as possible. I will then report these recommendations to the three Clinical Commissioning Groups involved, where a decision will be made. It is not the plan to reduce access to our palliative care services.”

Complete the questionnaire

To submit your views on palliative care services in the area please complete the questionnaire and send back to

Feedback can be submitted up until date 13 February 2019.

Key documents

If you need any assistance in completing this questionnaire or require an alternative format please do not hesitate to get in touch, email or telephone 0203 350 4366.

Volunteer with the London Ambulance Service Academy

The London Ambulance Service Academy runs two year courses to enable Emergency Ambulance Crew and Technicians to become paramedics. Part of the assessment and training requires the participation of people who act as patients (mock patients) for the trainees assessments. The process requires the mock patient to act as if they are ill, while the …

Caring for Your Future

Every day 6,000 people become carers. Carers Rights Day is focusing on supporting people to prepare for the future by:

  • Making carers aware of their rights
  • Letting carers know where to get help and support
  • Raising awareness of the needs of carers

Where can you get support?

Carers UK provide information, support and advice to carers. The information and advice they provide covers a range of subjects relating to caring including:

  • Benefits and tax credits
  • Carers employment rights
  • Carers assessments and how to get support
  • Services available to carers
  • How to complain effectively and challenge decisions

You can find details of your local carers organisation on our website at

Support in North West London

Carers Network

Carers Network is a charity that supports carers looking after adults living in the City of Westminster, the London Borough of Hammersmith & Fulham, the Royal Borough of Kensington & Chelsea and the City of London.

Other organisations that may be able to help

Age UK

Age UK is dedicated to helping everyone make the most of later life. Go to their website to find your local branch.

Citizens Advice

Citizens Advice provides free, independent, confidential and impartial advice in England, Wales, Scotland & Northern Ireland. Go to their website to find your local branch.


Contact is a national charity that supports the families of children with additional needs in England, Wales, Scotland & Northern Ireland.

Call 0808 808 3555 or email

If you need urgent help

There are other organisations who can help you get the support you need out of hours

  • Call the NHS 111 service if you are feeling unwell and need a telephone health assessment – just dial 111.
  • Samaritans are open 24 hours a day, 365 days a year – you can call free anytime, from any phone on 116 123 or email

NHS England free guides

NHS England has produced two free guides to support the health and wellbeing of carers and older people. You can download the guides below.

Carers Rights Day – A Practical Guide to Healthy Ageing

Carers Rights Day – A Practical Guide to Healthy Caring

Kensington & Chelsea Sports Project

Researchers from the University of Kent are designing a training programme about physical activity for social prescribers in Bexley, Islington and Kensington & Chelsea. What is social prescribing? Social prescribing involves helping patients to improve their health, wellbeing and social welfare by connecting them to community services that might be run by the council or …

The Glad Study

The Genetic Links to Anxiety and Depression (GLAD) Study, led by the National Institute of Health Research (NIHR) Mental Health BioResource and researchers at King’s College London, is a project set up to support studies exploring risk factors for depression and/or anxiety.

Depression and anxiety are the most common mental health disorders worldwide.  In the UK, 1 in 3 people will experience symptoms during their lifetime.  The GLAD Study aims to better understand depression and anxiety in order to find effective treatments and improve the lives of people experiencing these disorders.

We invite you to take part!

There are 4 simple steps to signing up to the GLAD Study:

  1. Register for the website and read the information sheet
  2. Provide consent
  3. Complete a – 30 minute questionnaire to see if you are eligible
  4. Send a saliva DNA sample through the post

Once you have signed up to the GLAD Study, you will be able to see information on the website about a number of optional questionnaires or other research studies that are being carried out.  You will be able to choose to take part in these studies should you wish to.

For more information and to take part in the study, go to their website.

The Hype Project: Improving The Health of Young People

About The Project

We invite you to participate in an online research project investigating biological, psychological and socio-economic risk factor for long-term physical and mental healthy disorders together with associated health service use.  This information will guide our clinically informed decisions in helping improve access to health and social services and deliver complementary guided online bio-psycho-social interventions and resources to promote health and well-being in the community.

We are asking residents of England aged 16 years and older to help us by taking part in this project.

What does taking part in The HYPE project involve?

If you agree to take part, you will be asked to complete a consent form.  You will then be asked to:

  • Fill in a sort questionnaire about your physical and mental health and some events that you may or may not have experienced in your life.  This will take about 40 minutes.
  • Your will be re-contacted about our follow-up and evaluation study, and provided with information about health and social care resources as well as local events and activities.  We also may ask you to answer some questions about your experience of using online research and resource platform together with recent health service use.  This will take between 30 and 60 minutes.