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How to Complain

Healthwatch Central West London can help you find a service, find advocacy support to access a service and act on your experience of a service.  However, if you have had a below par experience please do complain. You should raise a complaint with the service first.

How to complain about NHS treatment – GPs, Dentists, Opticians and Pharmacies (easy to read) 

How to complain about hospitals (easy to read)

How to complain about social care services  (easy to read) 

How to complain about mental health and community services (easy to read)

How to complain about Clinical Commissioning Groups (easy to read) 

Help with your complaint (easy to read)

Please click on the relevant link below:

A review of the NHS complaints system

How to complain about a health or social care service (easy to read)

How to complain to the NHS

How to complain about adult social care services

How to complain about children’s services

How to access independent advocacy support to help you complain

The Clwyd Hart review of NHS hospital complaints is available here

The Healthwatch England response to the Clwyd Hart report on the NHS hospital complaints systems is available here

If you are dis-satisfied with your experience of Healthwatch Central West London, please do send your comments and complaints to us: healthwatchcwl@hestia.org

Did you miss our event on ‘how to complain’ on September 19th?  Catch up on the learning here 

Making a complaint: a short video in British Sign Language (BSL)

The Parliamentary and Health Service Ombudsman (PHSO) has produced a short video in British Sign Language (BSL) to raise awareness of their work among Deaf people and to make their service more accessible. The video explains what PHSO do, how they can help and how to contact them. It also explains how they can make adjustments to meet the communications needs of Deaf people.

Julie Mellor, Parliamentary and Health Service Ombudsman said:

“Too often people do not make a complaint because they think it will not make a difference or they find it hard to do so.  We want to change this by making it as easy as possible for everyone to find and use our services, so we can use what we learn from complaints to help make public services better.  Each complaint gives services the opportunity to improve and put things right, and will help us drive forward improvements in care and public services.”

Please click here to view the video


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