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Mental health

In Healthwatch CWL, we have a project group on mental health.  The group is for people living, affected by and/or using services in Hammersmith, Fulham, Kensington, Chelsea and Westminster.

Previous project group minutes:

Our work:

For more information on this group please contact: Luul.Balestra@hestia.org
The lead Healthwatch member is: Mr Ivan Moore

Our next meeting is: Thursday, 4th of September 2014, 2 – 4.30pm at the Lighthouse, Ladbroke Grove.  All welcome!


We recently submitted evidence to the Care Quality Commission to inform their 2015 inspections of Central and North West London NHS Foundation Trust (West’r and K&C) and West London Mental Health NHS Trust (H&F).  A summary of our concerns and the nature of the evidence we provided can be read in our Quality Account statements.  More information on Quality Accounts can be read here

HW CWL statement on CNWL Quality Account 2014/15 (May 2015)
HW CWL statement on WLMHT Quality Account 2014/15 (Due June 2015)

In February 2015, we re-visited WLMHT on the Charing Cross.  You can read our report and the response.  We also carried out a spot check in May 2015 to ensure the action plan was being implemented.  That report will be published in July 2015.

Dignity Champion Assessment:

Redwood Ward, St Charles (CNWL)

In July 2014, we visited the Redwood Ward, on the St Charles site in North Kensington.  The trust response is overdue and will be published here once received.

H&F Mental Health Unit (WLMHT)

In 2014, we conducted an ‘enter & view’ visit to the H&F Mental Health Unit in the grounds of Charing Cross Hospital to assess the quality of the service, please see the report here and their response & action plan here

Quality Account:

In 2014, we also issued statements on our perception of quality in our local mental health trusts:

Healthwatch CWL statement on WLMHT quality account 2013/14

Healthwatch CWL statement on CNWL quality account 2013/14 

Care planning:

We carried out a survey to find out the views of mental health service users in Kensington & Chelsea and Westminster on care planning.  Did they feel involved?  How can their care planning be improved? Central & North West London (CNWL) Mental Health Trust is the provider of mental health services with Westminster and Kensington & Chelsea.

Our report and and the trust action plan on our recommendations can be viewed below:

Careplanning Survey Report

Central & North West London Action Plan – June 2014

Easy read care plan

Previous reports:

Intergrated Mental Health Care Strategy event report (2014)
Service user views on Community Mental Health Services in K&C (2013)
Befriending Report (2010)

Our work towards good practice:

The National Service User Network (NSUN) recently published a handbook for Healthwatch organisations to help shape services.  We are pleased to be meeting their recommendations of not only have a dedicated mental health group, but also:

  • To host regular meetings with our local trusts
  • To have carried out enter and view visits
  • To have held an event with local CVS partners on our low level mental health need in our local BMER communities that are ‘Just Coping’ and
  • To raise awareness of local needs with our Clinical Commissioning Groups, Scrutiny Committees and Health and Wellbeing Boards.

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